Frequently Asked Questions
Immediate Medical FAQs have been organised into several categories: general, transfers, and events. Please contact us if you have additional questions.
Q – Where do you operate from?
A – Our office is based in Somerset West, Western Cape.
Q –What are your operating hours?
A – We operate routine transfers Monday to Friday 08h00 – 17h00, but can book cases outside of these times with prior notice. Our events teams operate all days and hours of the week.
Q – Who operates which division?
A – Darryn manages the day-to-day operations and transfers, and Graydon manages the events department.
Q – Do you have any associated services?
A – We are associated with doctors, nursing services, care facilities, counsellors, life coaches, and various other medical professionals.
Q – Are your medics registered?
A – Yes, all our medics are registered with the HPCSA / SANC.
Q – How many vehicles do you operate for transfers?
A – We currently have one ambulance facilitating transfers, and will be growing to a fleet of four to seven vehicles within the next few years.
Q – What is the furthest you can transport a patient?
A – We can transport patients nationally and cross border if required.
Q – Do I get a discount if I pay cash?
A – We do have a discounted rate for patients who wish to pay cash.
Q – How do I contact you?
Q – Do you cover emergency cases?
A – Immediate Medical covers all emergencies requiring ambulances and paramedics. Our coverage area includes the Helderberg. Stellenbosch, Paarl, Franschhoek, and Wellington areas.
Q – How fast can I arrange a pick-up of a patient?
A – Pick-ups can be arranged in a matter of minutes, and facilitated as soon as the time is available.
Q – Do medical aids and medical insurance schemes cover the cost of transfers?
A – All medical aids and insurances have different limitations of what they cover. We will contact your medical aid to request authorisation and advise you of their decision. Please note that authorisation can take several hours.
Q – How do we evaluate the requirements of an event?
A – We utilise the Safety at Sports and Recreational Events Act 2010 and also our experience to judge what is required. This all depends on how many participants there are, as well as the terrain, the predicted weather conditions, and various other factors.
Q – Where can we facilitate the event management?
A – We can provide our event management services nationwide; we customise the event to your requirements.
Q – How do I book an event?
A – We require a 50 percent deposit to confirm an event. W also request a minimum of 72 hours notice.
Q – Who do I contact for my event requirements?
Q – How many vehicles do you have available for events?
A – We have a number of vehicles available for events, and more can be brought in through our service providers, should the event require it.